Answers to All Your Questions Here
123ga's Most Frequently Asked Questions
From depositing and withdrawing money to account verification — find clear and straightforward answers to all common 123ga questions in one place on this page.
Whether you are new to 123ga or a regular player, questions can come up from time to time. How long does a withdrawal take, how do you deposit with bKash, what do you do if you forget your password, or why is KYC needed — all these questions are answered below, organised by category. Every answer is written in plain English so you can find a solution in no time.
Frequently Asked Questions
Withdrawal Questions
After a withdrawal request is approved, the money usually reaches your bKash, Nagad, or Rocket account within 30 minutes to 3 hours. For bank transfers, it may take a bit longer. Requests made at night or on holidays will be processed during the next working hours.
The minimum withdrawal amount at 123ga is ৳800. The system will not accept requests for less than this amount. Before submitting a request, make sure your winnings balance is at least ৳800.
No, that is not possible. Under our security policy, withdrawals can only be made to a bKash, Nagad, Rocket, or Upay account registered in your own name. Any withdrawal request to a third-party number will be cancelled automatically. This is done to protect your account.
Yes, but you must meet the wagering requirement before withdrawing bonus winnings. For example, if you receive a ৳1,500 bonus, you must place a total of ৳15,000 in bets — 10 times the bonus amount — before those winnings become withdrawable. The wagering requirement applies only to the bonus amount, not to your deposit.
123ga does not charge any fees on withdrawals. However, your mobile financial service — such as bKash or Nagad — may apply their own transaction fees. Bank transfers may also be subject to the bank's own charges.
Account & Login
Click the "Forgot Password" option on the login page and enter your registered mobile number or email address. A verification code will be sent — use it to set a new password. If you have trouble, contact [email protected] or reach the support team via live chat.
No, each person may have only one account. If multiple accounts belonging to the same person are detected, all of them may be suspended and their balances forfeited. All bonuses and promotions apply to one account only.
Yes, you can access your account from any device using your login credentials. When a new device is detected, an extra verification step may appear — this is for the security of your account. Once verification is complete, you can continue playing as normal.
Login issues can happen for a few common reasons: an incorrect password or username, a browser cache problem, or the account being temporarily locked. First, clear your browser cache and try again. If the problem persists, contact 24/7 live chat or [email protected].
Identity Verification (KYC)
KYC (Know Your Customer) verification confirms the identity of each player and helps prevent fraudulent activity. It ensures the security of your account and funds, and keeps your personal information protected. 123ga maintains this process as a safe and trusted platform.
You are typically asked to complete KYC when making a large withdrawal for the first time, or if suspicious activity is flagged for security reasons. You can also complete verification at any time after registering, so there are no delays with future withdrawals.
A National ID card (NID) is the most widely accepted document. A valid passport or driving licence may also be submitted. If needed, a utility bill or bank statement may be requested as proof of residential address.
Yes, this is very important. The name registered on your 123ga account, the name on your KYC document, and the name on your bKash, Nagad, or bank account must all be the same. A name mismatch may result in the verification being rejected and withdrawals being blocked.
When verification is rejected, a message is usually sent explaining the reason. In most cases the issue is poor image quality, an expired document, or a name mismatch. Resubmit with the correct documents. If you still have trouble, the support team is available 24/7.
Deposits
Log in to your account and go to the "Deposit" option, select bKash as your payment method, and enter the amount. Make the payment to the indicated bKash number and confirm with the transaction ID. After a successful payment, the balance is usually added instantly.
The minimum deposit at 123ga across all payment methods is ৳100. This same limit applies to bKash, Nagad, Rocket, Upay, and bank transfer. You can start with as little as ৳100 and enjoy the welcome bonus.
Yes, Nagad is a fully supported deposit method. The process is just as straightforward as bKash — go to the deposit page, select Nagad, enter the amount, make the payment via Nagad, and confirm with the transaction ID. You can start from ৳100.
In some cases a deposit may take 5–10 minutes to appear due to a network issue. First, refresh the page and check your transaction history. If the money still has not arrived after 15 minutes, contact live chat or [email protected] with your transaction reference number.
123ga does not charge any fees on deposits. However, your mobile financial service or bank may apply their own transaction charges. It is a good idea to check the fees of the relevant service before making a deposit.
Have More Questions? We Are Ready to Help
If you did not find the answer to your question here, 123ga's support team is with you seven days a week, 24 hours a day. Support is available in both Bengali and English.
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