123ga Responsible Gaming — Your safety is our priority
Gaming is for fun — it should never become a burden. At 123ga, we are committed to protecting every player.
What is responsible gaming and why does it matter?
Online gaming is a modern form of entertainment. From cricket betting to live casino and slot games — you can enjoy it all at 123ga. But like any form of entertainment, it is important to stay within your limits.
Responsible gaming means setting a budget before you play, managing your time, and seeking help when gaming starts causing stress instead of enjoyment. 123ga believes that an informed player is the best player.
Our platform offers several tools — deposit limits, time-out, and self-exclusion — to help you stay in control of your gaming at all times. This platform is for players aged 21 and above only.
123ga Safety Tools
Deposit Limit
Set a limit on how much you deposit per day, week, or month. Once set, this limit takes effect immediately. Increasing it requires a 24-hour waiting period. Minimum deposit is ৳100.
Time-Out Break
Take a break from gaming for a set period — from 24 hours up to several weeks. While a time-out is active, you will not be able to log in or place new bets.
Self-Exclusion
If you feel gaming is getting out of control, choose self-exclusion. This is a long-term solution — from a minimum of 6 months up to a permanent ban. Contact support to activate this option.
Account Security
Use a strong password to keep your account secure. 123ga uses SSL encryption, but do not share your login details with anyone — especially keep them away from underage members of your household.
Minor Protection
123ga is for players aged 21 and above only. Age is verified during registration. Keep your device and account secure so that children or minors cannot access the platform.
24/7 Support
If you have any concerns about gaming, contact our support team. Help is available in both Bengali and English via live chat or email ([email protected]), at any time.
Signs of problem gambling
If gaming is causing worry instead of enjoyment, watch out for the following. If one or more of these apply to you, it is important to seek help.
- Borrowing money or asking others for money to gamble beyond your budget.
- A tendency to bet more to recover lost money ("chasing losses").
- Being unable to stop gaming — trying repeatedly but failing to quit.
- Prioritising gaming over work, family, or studies.
- Hiding gaming from family or friends, or lying about it.
- Feeling restless, irritable, or depressed when not gaming.
- Diverting money from everyday essential expenses towards gaming.
Get Help
Does any of the above sound familiar? There is nothing to worry about — seeking help is a sign of strength.
Our support team is with you 24/7. Write to us on live chat or at [email protected] — speak in Bengali, freely.
Immediate assistance is available to activate self-exclusion or a time-out.
Support is available in both Bengali and English.
How to set limits
Log In
Log in to your 123ga account and go to Account Settings.
Responsible Gaming Menu
Find the "Responsible Gaming" section.
Choose Your Limit
Select deposit limit, time-out, or self-exclusion — whichever you need.
Talk to Support
If you have any trouble, get help via live chat or email — we are here for you.
Important Information
Lowering a deposit limit takes effect immediately. A request to increase it will only apply after 24 hours — this is intentional, so you can make decisions with a clear head.
While self-exclusion is active, you cannot open a new account at 123ga. The self-exclusion cannot be cancelled before its period ends — this is for your own protection.
Core principles of responsible gaming
Play for entertainment
Gaming is a form of entertainment — not a source of income. In every session, only bet what you can afford to lose.
Set your budget in advance
Decide how much you will spend before you start playing. Do not exceed that limit — whether you are winning or losing.
Stick to a time limit
Decide how long you will game each day. Take regular breaks and spend time on activities other than gaming.
Consider your mental state
It is not a good idea to game when you are angry, depressed, or under stress. Play when you are in a calm and normal state of mind.
123ga's Commitment
123ga is committed to providing a safe and fair gaming environment. We believe every player's experience should be enjoyable and secure. That is why we follow fair play principles, publish transparent terms and conditions, and actively support players who are in difficulty.
Our support team is available 24 hours a day, 7 days a week via live chat and email. All responsible gaming requests — from deposit limits to self-exclusion — are handled with the utmost confidentiality and respect.
Play safe, play with enjoyment
Always play within your limits at 123ga. Enjoy our games — cricket, slots, live casino. For any questions or issues, our FAQ and support team are always ready.