123ga's Privacy Policy

This Privacy Policy ("Policy") applies to the 123ga platform and all related services. When you register on 123ga, use the platform, or contact us, you agree to the terms of this Policy. Please read this Policy carefully.

We believe that data privacy is a fundamental right. 123ga respects that belief and is committed to protecting your personal information. This Policy will tell you what information we collect, why we collect it, how we use it, and what your rights are.

1 Definitions & Scope

In this Policy, "personal information" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, financial transaction details, or device-related information.

"Platform" means the 123ga website, mobile version, and all related digital services. This Policy applies only to services operated by 123ga; third-party services have their own privacy policies.

2 Information We Collect

We collect the following types of information:

2.1 Registration & Identity Information

Information you provide when creating an account on 123ga includes: full name, date of birth (for age verification), email address, mobile number, and password. National identity card details may also be requested for identity verification purposes.

2.2 Financial & Transaction Information

We collect payment method details to process your deposit and withdrawal transactions. Transactions on 123ga are handled via bKash, Nagad, Rocket, Upay, and bank transfer. We do not store card numbers or bank PINs.

2.3 Usage Information

How you navigate the platform, which games you play, your betting history, session duration and amounts — this information is collected automatically. It is used to improve your experience and ensure responsible gaming.

2.4 Technical & Device Information

• IP address and geographic location (country level)
• Browser type and version
• Device operating system
• Cookies and session data
• Referral source (which page you came from)

2.5 Communication Information

When you contact our support team via chat or email, a record of that conversation is stored. This helps improve service quality and assists in resolving disputes.

3 Purpose of Data Collection

123ga uses your information for the following legitimate purposes:

• To create, verify, and manage your account
• To process financial transactions and maintain transaction history
• To ensure age verification — 123ga is only for users aged 21 and above
• To maintain platform security and detect fraud
• To apply responsible gaming tools
• To personalise and improve the user experience
• To resolve technical issues and provide support
• To inform you about promotional offers (where you have given consent)
• To comply with applicable laws and regulations

4 Cookies & Tracking Technologies

123ga uses cookies and similar technologies on its website. Cookies are small files stored in your browser that retain information from your previous visits.

4.1 Essential Cookies

These cookies are essential for the platform to function. They include maintaining login sessions, security tokens, and saving language preferences. Disabling them will prevent the platform from working properly.

4.2 Functional Cookies

These cookies are used to remember your preferences, such as favourite game categories or display settings. They make your experience smoother and more personalised.

4.3 Analytics Cookies

These cookies are used to help analyse and improve platform performance. Data collected through them is aggregated and anonymised.

You can control or disable cookies through your browser settings. Keep in mind that disabling essential cookies may cause some parts of the 123ga service to not work properly.

5 Data Sharing & Third Parties

123ga does not sell your personal information. However, in certain circumstances we may share limited information with trusted third parties:

• Payment processors: Necessary financial information is shared with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Technology services: Limited information may be shared with selected technology partners for hosting, data protection, and technical support.
• Legal obligations: We may be required to disclose information in response to a court order, directive from a regulatory authority, or other legal requirement.
• Fraud prevention: Necessary information may be shared with services that help detect fraudulent activity, in order to protect the platform and its users.

All third parties are bound by confidentiality agreements with 123ga and are required to use your information only for the specified purposes.

6 Data Security Measures

123ga follows industry-standard technologies and processes to protect your information:

However, no method on the internet is completely secure. We strive for the highest level of protection, but we cannot guarantee absolute security. It is also your responsibility to keep your account password confidential and to notify us immediately if you suspect any unauthorised access.

7 Data Retention Period

We retain your information only for as long as necessary. Information is kept while your account is active and for as long as needed to provide services.

Financial transaction records are kept for a specific period as required by legal obligations. Some information may be retained even after account closure if required by law. Once these retention periods have passed, information is securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You can request to know what information we hold about you and how it is used.

8.2 Right to Rectification

If any of your information is incorrect, you can request that we correct it. Many details can be updated directly through account settings.

8.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, it may not be possible to delete all information if there are legal or regulatory obligations that apply.

8.4 Right to Restrict Processing

In some circumstances you can request that the processing of your information be restricted.

8.5 Right to Data Portability

You can request to receive your information in a commonly readable format.

8.6 Right to Withdraw Marketing Consent

If you have previously consented to promotional communications, you can withdraw that consent at any time. To do so, update your account settings or contact our support team.

To exercise any of the above rights, please contact us through our support channels. We will try to respond to your request as promptly as possible.

9 Protection of Minors

123ga is only for users aged 21 and above. We do not knowingly collect information from minors. An age verification process is followed at the time of registration.

If we become aware that a minor has an account, we will close that account immediately and delete the associated information. If you know of a minor using the platform, please notify us.

10 Data Transfers

Your information may be stored and processed in Bangladesh and potentially in other countries where 123ga or its service partners have servers. For any international data transfer, we ensure that your information remains protected in accordance with the standards described in this Policy.

11 Third-Party Links & Services

Games displayed on the 123ga platform are operated by various providers — such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others. These providers follow their own data policies. We are not responsible for how their services use data.

Payment gateway services also have their own privacy policies. We recommend that you read the policy of the relevant service as well.

12 Responsible Gaming & Data

123ga takes responsible gaming seriously. By analysing information about your gaming behaviour, we can identify potentially problematic patterns and provide timely support. The use of data for this purpose is for your own protection.

For more information on responsible gaming, please read our Responsible Gaming page.

13 Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, a new effective date will be noted on this page. For significant changes, a notification may be sent to registered users via their account or by email.

Continued use of the platform after any changes will be considered as your acceptance of the revised Policy. We recommend that you review this Policy regularly.

14 Contact Us

If you have any questions, concerns, or data-related requests regarding this Privacy Policy, please get in touch with us. The 123ga support team is available 24/7 to assist you.